SMART tests indicate whether a drive is approaching imminent failure. Please see our Warranty Information page for replacement information.Įach Seagate hard drive engages in regular self-tests, and most computers automatically run regular SMART tests on the hard drive(s) installed on them. Therefore, if SeaTools indicates that the drive is failing, Seagate recommends backing up your data immediately and replacing your drive. A drive may be failing but continue to function normally for a short time, so SeaTools is often a better judge of whether the hard drive is failing than the drive's functionality at any given moment. SeaTools' PASS or FAIL is the standard that Seagate uses to determine whether a hard drive is still in good working order or is failing. Under what circumstances did the SMART error occur? If the drive does not spin up after all of those steps, please visit the Warranty page to begin a warranty replacement order.
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